What's Inside:

The Real Cost of Turnover

Replacing just one contact center agent can cost up to $20,000—and that doesn’t include the impact on morale, performance, and service levels. Learn why this problem persists and what actually works to fix it.

Training as a Retention Superpower

Ditch the static eLearning and one-and-done workshops. Today’s most successful contact centers are embracing:

• Bite-sized, game-based learning that sticks

• Real-time guidance that supports agents during live calls

• AI-powered content that keeps pace with constant change

What High-Performing Teams Do Differently

Explore strategies from top contact centers like Velera, who cut 90-day attrition from 60% to just 10% by investing in smarter enablement.

Discover how to:

• Ramp agents faster

• Improve first-call resolution

• Reduce handle times

• Boost agent satisfaction and tenure